FREQUENTLY ASKED QUESTIONS
Why do my clothes smell like vinegar?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent. Here's how it looks:
What is your return and exchange policy?
Because we are donating 10% of profit to chairty and we are new to this whole apparel thing, all sales are final until we work out the kinks in our supply chain.
We recommend you check out the sizing guide in each product description.
However, if something is damaged or misprinted the day you recieved it,
let us know.
What is peace love carrots about?
Read more here.
How long does it take to ship my item?
Right now, we are looking at 6-12 business days after fullfillment.
If you need something express shipping, send us an
email here and we can try to accomdate you.
Where are you donating 10% of your profit to?
Every month we are selecting a new cause that is close to our values and hearts and donating 10% of apparel profit.
Decemer: Be A Gem Foundation (Windsor, Ontario) Fredericton Residential Youth Service (Fredericton, New Brunswick)
Do you ship internationally?
Yes, we ship internationally. Here is where we are currently shipping to: